Our technological partners offer an extensive portfolio of software in the field of
Application Delivery and Virtualization. In combination with our services this leads to an holistic consulting approach and a big advantage for our customers.
Especially when it comes to making business processes more efficient, software solutions should focus on the reduction of operational costs and an increase of productivity while ensuring the competitiveness and user satisfaction.
With our certified coonsultants, our long-term partners and the resulting solutions we are always prepared to react with lasting solutions that will sustain the challenges of tomorrow.
Even with the efficient software procurement and the different aspects of licensing, we will not leave you alone: Contract periods, maintenance, updates and upgrades put an intelligent and foresighted Software Asset Management ahead in which we'll be happy to support you.
We offer the following services for all of the products in our portfolio:
Selection of suitable software
Below is an excerpt from our services about licensing:
Software Lifecycle Management
More then a simple Addon
Centralize a user’s digital personality and deliver it to any desktop or any device on-demand
As AppSense Platinum Partner we offer extensive know-how to meet your needs. With our certified employees we support you in all aspects of the AppSense product line.
AppSense in under 10 Minutes
AppSense product overview
DesktopNow combines three products in one suite:
AppSense Environment Manager
From server-based computing environments to virtual and physical desktops, AppSense Environment Manager ensures users always receive a consistent, predictable and personalized working experience. AppSense Environment Manager is the only enterprise solution that enables standardized desktop environments to be fully personalized without the need for cumbersome pro les or scripts.
Policy and personalization management
User profile migration
OS and application feature lockdown
User self-service options
AppSense Application Manager
Whether a user environment is delivered through server-based computing, virtual or physical desktops or a combination of the above, it is essential that users receive only the applications they require and are unable to introduce unknown executables into the environment.
The use of unauthorized software destabilizes user environments and makes it more di cult for IT teams to troubleshoot corrupt desktops. In a shared user environment such as server-based computing, those costs are exacerbated when the action of one user impacts many. Current methods for enforcing application usage are limited to complex scripts or high maintenance black and white lists.
Granular, elegant Windows rights elevation
On-demand change request management
Enterprise-grade change tracking and control
Contextual application entitlement
Application network access control
Software licensing control
Integrated auditing events
AppSense Performance Manager
Gain better economics and happier users with a strategic approach to performance management
AppSense Insight is a virtual appliance with a web-based console that enables desktop administrators to gather and analyze information from user devices and interactions with agility and ease.
Windows Platforms & desktop delivery
Insight makes it easy to rationalize your end-user computing estate. Want to know how many endpoints are running Windows 8.1? It’s a single click. Want to know how many Laptop users vs desktop users you have? Simple. Want to know how many of your users use Laptops vs VDI? Easy. Adapt your desktop delivery strategy proactively and keep your projects on schedule and on budget.
AppSense Insight makes it simple to discover which endpoints in your environment have been running for too long. Want to know who has not rebooted since that critical Security Patch was pushed out? Want to see which endpoints don’t have e ective power management strategies in place? It’s a few clicks away.
User Data migration projects can be beset with problems. Migrating user data from old endpoints to new ones, or migrating users from le shares to Enterprise File Sync and Share Solutions like AppSense DataNow can be fraught a airs trying to ensure you have all the data a user needs.
AppSense Insight makes this a far more straightforward a air - it can tell you where every non-executable le owned by a user is on an endpoint, allowing you to have the peace of mind that no data was in non-standard locations that was not backed up or migrated. Used with AppSense DesktopNow Plus you can use the results to power AppSense Environment Manager to automate that Data migration into AppSense DataNow..
AppSense DataNow enables simple, secure access, sync and sharing of your enterprise les, no matter where they live. DataNow’s unique approach does not require data migration or new storage. It makes existing storage locations like le servers and Microsoft SharePoint easily accessible from any device and keeps users’ les in sync at all times. DataNow puts IT teams in complete control over where les are stored and provides granular policy control over how data is accessed.
DataNow is designed to integrate simply with existing IT infrastructure, avoiding the need to provision new storage, migrate data, or manage users in multiple places. Since it works with what you already have, deployment is simple and non-disruptive.
Simple and secure enterprise file access, sync, and sharing from any device, including Windows, Mac, iOS, Android, and the Web
Integrates seamlessly with Microsoft Active Directory and existing enterprise storage locations, including file servers, Microsoft SharePoint, WebDAV, FTP, and cloud storage
Granular le access policy controls
256-bit AES encryption of data – both in transit and at rest on mobile devices
Simple and e cient team sharing
Consumer-like user experience for increased productivity
Rapid deployment with no new storage required
No need to migrate data, avoiding complexity and disruption
End-to-end data security
Improved governance and compliance. n Future-proof as storage needs change
AppSense Exchange is a community forum where everyone who is interested can sign up. It includes numerous Environment Manager templates for direct use in your infrastructure. Furthermore you can also leave your questions and suggestions regarding AppSense products.
As long-standing Citrix consultants we are already used to being confronted with the question of whether we could support Citrix. Many years ago, this question was definitely justified - however as Citrix has developed to a multi-product manufacturer, so we also have developed ourselves.
We have come a long way together and from users or consultants we transitioned to a partnership. We are Citrix Solution Advisor and almost all of our consultants are Citrix certified specialists with different emphases.
Today we are able to offer you network specialists with deep technical knowledge of the Citrix NetScaler and NetScaler Gateway products.
Supplemented by various CCE-Vs , CCP-Vs and CCA-Vs focusing on XenApp, XenDesktop and XenServer. For the field of application migrations we can help you with AppDNA knowledge.
As you may know, Citrix has stopped and retired the development of further versions of Single Sign On . The current versions of SSO 4.8 and 5.0 have an EOM of 2015 and an EOL of 2016.
As an alternative you may have a look at the alternatives of Inprivata or Indigo Identityware. Please contact us with any questions in this regard on .
Citrix XenDesktop 7.8 is the latest version of the VDI solution and includes XenApp 7.8 for the provisioning of hosted shared desktops and published applications. Why you should update:
This version offers Hybrid Cloud Provisioning for Amazon Web Services and Azure.
Support for WOL on physical desktops in the enterprise via Microsoft System Center.
With StoreFront 3.5 there´s no reason to use Webinterface anymore
Simplified installation and configuration of the individual system components
You can get rid of Webinterface and build completely on StoreFront if you like.
The environment can be controlled completely with Microsoft PowerShell.
We have already implemented XenDesktop and know what is needed to get it up and running.
We and our customers see us as experienced experts in the field of Remote Desktop Services and Virtual Desktop Infrastructures. For this reason our focus lies on the XenApp and XenDesktop products.
Of course, we also offer expertise in all related technologies.
Architecture and integration planning
Automation of system components
Sizing of your environment on 64-bit hardware platforms or virtualized infrastructures, scalable for all user numbers
Migrations from Presentation Server to Citrix XenApp
Migration of user and application environments
Configuration of NetScaler Gateway, Web Interface or StoreFront
Desktop virtualization with XenDesktop
Management of application performance and availability from the perspective of the end user with Citrix Director
Whether you want to build your environment in a private, hybrid or public cloud and on whatever hypervisor, we'll be happy to assist you.
Our product portfolio in this area:
User Profile Manager
On these topics we will also help you:
Remote Access Services
Internet Information Services
FSLogix Apps and Profile Containers
FSLogix Apps is a software agent that enables virtual desktop administrators to massively reduce the number of Windows Gold images, easily manage per-user applications, optimize license costs while assuring compliance, and eliminate some of their biggest problems in VDI and RDSH.
Administrators have more applications and workspace variations to deal with than ever. And traditional application virtualization products often add undesirable overhead and still can’t address all use cases. FSLogix enables enterprises to easily go from way too many images, to a single Unified Base Image, without repackaging applications, ever.
The solution offers the following advantages:
Massively reduce the number of Windows gold images in your environment
Eliminate silos/pools in XenApp and VDI
Make non-persistent VDI a reality
Solve user profile issues and eliminate folder redirection in VDI/XenApp
Simplified DR/BC for virtual desktops
Ensure license compliance for all users and all apps on all Windows infrastructure
Implement VDI and DaaS without legacy management overhead
Manage multiple application versions, like Java, easily
Simple version control and rollback for application updates
Granularity to feature level for Office add-ins, browser plugins, printer visibility, fonts
Managing Multiple Java Versions with FSLogix Apps
A common requirement in Enterprise environments is the need to support multiple Java versions. This generally occurs when IT needs to upgrade Java for security and interoperability reasons, but has applications or websites that require an older version of Java to function properly. These applications and websites may not be easy or cost effective to update, or may be managed by third parties outside the control of the IT department.
How does Java Redirection Work?
FSLogix Apps uses advanced filtering and a patent pending type of virtualization called image masking to enable Java redirection and our other core functionality. This process is transparent to the client operating system and integrates seamlessly with all Windows based infrastructure.
FSLogix Apps 2.0 Profile Containers
Instead of placing all of the user’s files on a network share like in the redirected files approach, FSLogix encapsulates the entire profile --including the registry-- in an in-guest container.
The Matrix42 is part of the Asseco Group and it´s headquarter is located in Frankfurt am Main.
The company supplies and manages future-oriented digital self-service workspaces that meet the needs of mobile workers.
This is achieved through a comprehensive centralized and automated workspace management solution that enables secure access to workspaces in all physical, virtual and mobile environments.
Matrix42 is known for Empirum. However, the view of Matrix42 in regards to the support of other software distribution products is changing - in this specific case to Microsoft System Center Configuration Manager.
Since 2015 RIS AG is a strategic partner for the following product segments:
Matrix 42 Enterprise Manager for SCCM
Matrix42 Workspace Management
These products expand our product and solution portfolio in an intelligent way and confirm our expertise in the Microsoft System Center Configuration Manager environment.
Enterprise Manager for SCCM
The Matrix42 Enterprise Manager for SCCM ensures that administrative and management tasks in SCCM are accomplished faster and easier. In addition the Enterprise Manager for SCCM is supplemented by numerous user-friendly features that increase the efficiency of the business processes significantly
Clear end-user information and scheduling
Simple, Web-based console for SCCM tasks
Role-based secure delegation for SCCM management
Software and service rollouts in seconds
Reliable and easy software and service rollout monitoring
Graphical overview of all aspects of IT compliance
Emergency software rollout stop
Software packaging with visual workflows and order control
Simple report creation - no SCCM or SQL expertise needed
Graphical compliance reports can be created directly from the Enterprise Manager Web console or via periodic emails. This allows IT and business staff to report on relevant SCCM infor- mation without any SCCM or SQL know-how.
Easy control of SCCM functions – no access to SCCM console needed
In just 5 clicks, the Service Desk or any other IT representa- tive can distribute software, operating systems, patches and scripts with no technical training. Real-time, user- friendly graphical progress information allows instant troubleshooting and remediation.
Improved end user communication – user self-scheduling with no loss of control!
Users are provided with clear, comprehensive information on tasks that will affect their workspace and when they need to be carried out. They can schedule the task around their work for minimum disruption, and are also made aware of things they need to do to make the process run smoothly, such as closing an application before running the task. The result: less work and fewer headaches for IT staff as well as greater user satisfaction with IT.
Secure and safe task delegation for non-IT-staff – delegation without the risk
By providing role-specific access to functionality around packages & patches, computer groups and scripts, senior IT professionals can hand over simple tasks to less expert colleagues without giving them access to the SCCM console.
Delegation - Unterschiede
The following charts illustrates the difference between a "normal" delegation from the System Center Configuration Manager. A substantial disadvantage in this scenario is that the SCCM administrator is solely responsible for the distribution of software or packages or permissions.
The Matrix42 Enterprise Manager simplifies the delegation from a central location. The administrator has the possibility to delegate specific tasks and functions to employees. This may include the release of requested software products as well as the provisioning of installation tasks.
Have we piqued your interest?
As Matrix42 Partner we offer extensive experience in the analysis and the implementation of this product
We advise you in the areas of:
Separation and integration of processes using SCCM and Matrix42 EM
Report Management with EM
Workshops and Trainings
Tips and tricks for the daily operation
For a quick overview we recommend the video with David König, product manager of Enterprise Manager, at the 4th Meeting of VCNRW in Cologne.
Benefit from many years of experience in implementing complex Microsoft SCCM environments and virtualized infrastructures (VDI).
Get in the Cloud
Get the most out of your IT infrastructure with the Microsoft System Center Suite
Do you want full automation of your system landscape, OS deployment and application provisioning combined with automated Incident handling? Then you are right with us. We believe that a good automated infrastructure offers significant advantages over every other environment or solution.
Today's technological possibilities in regards to hybrid cloud infrastructures and improved management tools for the operation of such infrastructures offer high potential in savings of operational costs. Today it is easier then ever to take this route.
Benefit from our data center experience.
Learn more about System Center
System Center Virtual Machine Manager 2012 R2
Virtual Machine Manager is a management solution for the virtualized datacenter, enabling you to configure and manage your virtualization host, networking, and storage resources in order to create and deploy virtual machines and services to private clouds that you have created.
System Center Configuration Manager 2012 R2
Configuration Manager increases IT productivity and efficiency by reducing manual tasks and letting you focus on high-value projects, maximize hardware and software investments, and empower end-user productivity by providing the right software at the right time. Configuration Manager helps you deliver more effective IT services by enabling secure and scalable software deployment, compliance settings management, and comprehensive asset management of servers, desktops, laptops, and mobile devices.
System Center App Controller 2012 R2
App Controller provides a common self-service experience that can help you easily configure, deploy, and manage virtual machines and services across private and public clouds.
System Center Service Manager 2012 R2
Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.
System Center Orchestrator 2012 R2
Orchestrator is a workflow management solution for the data center. Orchestrator enables you automate the creation, monitoring, and deployment of resources in your environment.
System Center Operations Manager 2012 R2
Operations Manager enables you to monitor services, devices, and operations for many computers in a single console. Operators can gain rapid insight into the state of the IT environment and the IT services running across different systems and workloads by using numerous views that show state, health, and performance information, as well as alerts generated for availability, performance, configuration and security situations.
We convince through performance
We offer comprehensive services related to the management and virtualization solutions:
Infrastructure solutions in the server and data center area
Server-, Desktop- and Application-virtualization with Hyper-V, Med-V and App-V
Systems Management with Microsoft System Center
End-to-End-Monitoring with System Center Operations Manager.
Software-Management with System Center Configuration Manager
Microsoft SQL Server
Deployment concepts for Windows Server Systems, Windows 10 and Office 2016
High Availability concepts with Microsoft Cluster Services
Other products from our portfolio
Please contact us also in regards the following technologies:
Microsoft Azure (and Azure RemoteApp)
Remote Desktop Services
Virtual Desktop Infrastructure
Profile management on a new level
PowerShell Profile Management
Windows PowerShell is today and in the future the way to full automation of your IT environment. Based on .NET it enables IT administrators to adjust any settings in their environment. It can be used to fully automate your entire IT system landscape.
Why Profile management with PowerShell?
We at RISC use the Windows PowerShell for the control and configuration of the user's session. The advantage lies in the dynamic extension of the functional scope and the seamless integration into any Windows environment.
This way you control whether certain settings are set for your users - or vice versa - are to be deleted. The PowerShell Profile Management takes care of your printers, drives, session variables and can be extended with whatever function you can imagine being implemented with Windows PowerShell.
Advantage of our profile management
We created a simple GUI that can be used by administrators without particular PowerShell knowledge. You don´t need PowerShell expert knowledge to be able to take advantage of what PowerShell can do for you and your users.
Everybody can now use the Power of PowerShell.
Have a look at our teaser. It should give you a quick look at what you can expect from it.
Use predefined scripts
Open and extandeble
Fully configurable with a GUI
No scripting knowledge needed
Map and delete drives
Manage document libraries
PowerShell Profile Management in 3 Minutes
Windows User Experience Monitoring
What is uberAgent?
uberAgent is a Splunk agent for Windows. It does not just collect data – it gives you the information that matters.
Other monitoring products rely on the performance counters built into Windows. uberAgent has its own metrics, covering key aspects of user experience and application performance.
uberAgent tells you everything you need to know about physical PCs, virtual desktops, Citrix XenApp or VMware Horizon View without affecting your systems’ user density. Whether it’s SBC, VDI or RDS: uberAgent covers it all.
uberAgent stands out from the crowd because it is not another me-too product, but gives administrators the information they actually need to improve user experience. uberAgent’s high-quality metrics include detailed logon duration and application launch performance, to name just two. But that is not all: uberAgent is built on a powerful platform, Splunk, which makes it possible to enrich uberAgent’s data with information from arbitrary other sources (think filers, firewalls, anything) and generate true operational intelligence.
Tells you exactly about everything relevant to user experience
Helps you identify trends that otherwise would have gone unnoticed
Simplifies troubleshooting by showing you what you need to know in on place
Shows you which applications are used when
Makes the help desk and IT operations more effective
Supports IT pros with information they need for deep troubleshooting
Makes physical and virtual environments (VDI) comparable
uberAgent not only tells you if your logon times are good or bad. It shows you exactly where the time is spent.
Is it the user profile loading slowly?
Has the logon script become too big?
Is Group Policy being processed efficiently?
Network Latency per Application
uberAgent not only tells you if your logon times are good or bad. It shows you exactly where the time is spent.
Oftentimes when applications are performing badly the root cause is an overloaded backend server. Such issues are hard to diagnose. uberAgent makes it a lot easier by showing you how much data was transferred to which backend service and exactly how long that took.
Application UI Performance
Application performance as perceived by end users is crucial for user experience. With uberAgent you can measure it!
Application UI latency tells you how long it takes applications to react to user input.
Application UI unresponsiveness tracks when application UIs are not responding to user input.
RDS Session Footprint
When sizing an SBC farm (e.g. Citrix XenApp, VMware Horizon) you need reliable data about RAM, CPU and disk usage per user session. Such data can be hard to come by. With uberAgent it is but a dashboard away.
One of the biggest problems in troubleshooting IT systems is the lack of correlation. It is easy to examine a single machine, but it is very difficult to examine dozens or hundreds of computers. uberAgent changes that.
uberAgent helps you find correlations: is a single user/machine affected or many?
High-quality performance data (like true IOPS or process startup duration) dramatically reduce time to resolution
Drilldowns let you get to the root cause quickly
IT operations involves keeping an eye on a huge number of different systems and ensuring all of them run smoothly.
uberAgent shows you what is going on: how many sessions, how many users, how many machines, etc
Want to know more? Response times per machine, per application and even per session.
Even more? Logon duration, group policy processing and user profile loading duration in great detail.
Sizing and Capacity Planning
Planning and sizing a new environment is impossible without proper data on user activities. uberAgent makes the whole process a lot simpler by:
Showing you the footprint of the average user session (RAM, IOPS, network throughput, CPU usage)
Showing you the resource usage per application
Showing you the footprint individual websites have on your systems’ resources
uberAgent’s data collecting component is a lightweight agent that can be run without the need for a locally installed Universal Forwarder. A typical footprint of less than 20 MB RAM, less than 0.3% CPU and no disk IO at all (with diagnostic logging turned off) makes it truly unobtrusive on the monitored endpoints.
uberAgent does not rely on Windows performance counters but comes with its own metrics. Instead of raw data it gives you information that matters. A list of metrics can be found here.
The agent is highly configurable: metrics can be turned on or off, the data collection frequency can be chosen freely and information from irrelevant sources can be filtered out. This ensures that only data you really need is sent to Splunk for indexing.
Do you have any questions aroun uberAgent or Splunk? We are happy to help you with any of them.
Application Management Simplicity for Your Cloud
Unidesk layering innovation provides all of the capabilities needed to simplify deployment and management of Windows virtual desktops and applications in one powerful, easy-to-use solution.
Unidesk Composite VirtualizationTM technology dynamically combines the OS and app layers created and assigned by IT along with each user’s personalization layer. IT can provision, patch, and update all desktops by simply updating a layer once. None of IT’s changes affect the local pro le settings, user- installed applications, and data in the personalization layer.
Because Unidesk operates between the hypervisor and Microsoft Windows, anything can be a layer, including the OS itself, system services, and kernel-mode apps.
Features and Benefits:
There is only one Windows and application instance that needs to be patched and updated. Layers can be updated centrally , without affecting the other layers.
The same file system is used by many desktops. This leads to lower storage space requirements.
Complete personalization with simultaneous use of user-installed applications. Persistent and NonPpersistent Desktops are serviced by the same layer.
You do not need more then one console for desktop provisioning, image management, application delivery and personalization. This leads to a reduction in the administrative complexity.
Unidesk Elastic Layering dynamically attaches apps and personalization at logon to pooled non-persistent desktops and remote desktop session host (RDSH) sessions based on user policy. Both resource-efficient desktop types, which can be shared by many users, will the same look and feel as resource-intensive persistent desktops, which require a dedicated machine for every user.
Elastic Layers are ideal for delivering apps without the downtime of rebooting session hosts or virtual desktops. They’re also a great way to conserve datacenter resources by allowing shared sessions and non-persistent VDI to be personalized.
One reason VDI is sometimes chosen over traditional Server Based Computing (SBC) is to give every user a personal desktop experience. Unidesk leverages container technology to give SBC users their own unique apps and personalized workspaces within a shared Citrix XenApp or Microsoft RemoteApp/RDSH session.
Unidesk Session Containers enable Elastic Layers to be dynamically attached at logon and run isolated from other user sessions. User-installed apps and profile settings will also persist between logons. For the first time, SBC can offer the same personal user experience as physical PCs or persistent VDI, with greater resource efficiency.
It’s not only about delivering apps. It’s also about undoing that last Windows hot fix that affected the 40 users in Accounting. And reversing the update to the EMR system that took down the hospital’s patient check-in kiosks. And knowing how many licenses of your speech dictation software have been allocated.
Unidesk provides the lifecycle management capabilities that make it easy to manage your Windows apps from deployment to retirement and everything in between. Back-patching the OS and reverting apps to their previous versions to avoid costly downtime is now just a few clicks away.
No matter what type of workspace you deliver - virtual desktops or shared sessions - end users won’t be happy with anything less than full personalization. That’s why our layering technology goes beyond apps to make you look like a hero.
Our writable persistent layer saves all of your users’ profile settings, user-installed apps, and plug-ins. By providing a consistent user experience every time your users login, you’ll boost productivity. Not to mention IT’s status.
Die Unidesk Architecture
Unidesk consists of an appliance that acts as a Master Cache Point. Additional Cache Points are used to scale the Unidesk environment .
You can choose to install on VMware vSphere or Microsoft Hyper-V. For supported systems, see the following list:
Unidesk 2.8.3 for vSphere
vSphere, vCenter Server 6.0, 5.5, 5.5 U1, 5.5 U2, 5.1, 5.1 U2, 5.0, and 5.0 U1
Supported Desktop Operating Systems
Microsoft Windows 8.1 Update, 32-bit, 64-bit (Professional, Enterprise)
Microsoft Windows 7 SP1, 32-bit, 64-bit (Professional, Ultimate, Enterprise)
Windows Server 2008 R2, 64-bit (Data Center Edition)
For questions about the required infrastructure, technical details or licensing use our contact form. We're here to help.
IT As a Service
As a VMware Consulting and Integration partner we offer extensive experience in the implementation of the VMware data center portfolio.
We can advise you in the areas of:
Virtualising business critical applications
Benefit from our many years of experience in virtualizing complex Citrix XenApp and XenDesktop environments. Through our Remote Desktop Services experience you can also benefit from VDI implementations.
You want to make Windows applications available on a Mac?
With VMware Fusion Professional 8 you can seamlessly run Windows apps on your Mac.
You are looking for an alternative to Citrix XenApp?
Take a look at Horizon 7.
Datacenter and Cloud
vCloud Automation Center
vCloud Application Director
VDI and software virtualization
View (with Horizon)
Stay in touch with us and find out what is going on right now.